Data-Driven Analytics: Optimizing Patient Access

Originally Presented on April 17, 2024 1:00 PM ET (NYC)

Within every healthcare organization lies the shared objective of finding capacity to accommodate more patient visits efficiently while minimizing wait times and elevating patient satisfaction. The good news is, data-driven organizations experience a measurable and positive patient access response to improvement initiatives when strategic access decisions are made using comprehensive analysis.

In this webinar, we’ll explore harnessing a data-driven approach that allows organizations to better leverage scheduling metrics to enhance patient care experiences. We’ll examine core metrics, such as appointment counts by session, appointment lag and wait times, and bump and no-show rates – which highlight potential capacity and performance gaps. Going beyond core metrics, we’ll assess advanced metrics like 3rd-next available appointment and scheduling utilization and how these metrics can correlate to help quickly identify inefficiencies within the scheduling processes or systems. Building on these concepts, we’ll discuss the importance of integrating related metrics from patient satisfaction surveys, call center data, and financial KPIs. Finally, we’ll showcase how we can predict performance improvements for increasing capacity or improving revenue with data-driven strategies.

What You’ll Learn:
● Why a focus on core metrics is the foundation for improving care
● Understanding how advanced scheduling metrics expose hidden inefficiencies
● How to correlate access KPIs with other metrics to create data synergy
● Methods to predict or quantify the ROI of potential access improvements

Who Should Attend:
Healthcare administrators, IT professionals, scheduling coordinators, performance analysts, and anyone keen on optimizing patient access using a data-driven approach will find this webinar invaluable.

Join us on April 17 at 1:00 PM Eastern time for this webinar on Optimizing Patient Access.


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