Creating a 360-Degree View of the Patient Experience

Originally Presented on February 28, 2024 3:00 PM ET (NYC)

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A comprehensive view of the Patient Experience in 2024 requires an intricate balance between patients’ perceptions, management strategies, care-team insights, and the revealing narratives of practice data.

Speakers will demonstrate how to leverage a 360-degree view to break down the Patient Experience from multifaceted viewpoints, pinpointing the crucial elements that drive satisfaction and influence online surveys. These elements are not just pivotal for patient retention but also play a significant role in attracting new patients to your practice.

Additionally, this session will address how unfavorable patient survey results negatively impact reimbursement from value-based care contracts. Attendees will leave with an understanding of how to leverage the 360-degree view effectively, identify and address performance gaps, elevate the Patient Experience, and ultimately, improve the practice’s profitability.

Webinar topics:

• Discover how a 360-degree view balances different aspects of the patient experience
• Utilize key metrics to uncover outliers and enable managers to improve performance quickly
• Understand how to identify and break down the leading factors influencing online patient experience reviews
• Learn about the impact an improved patient experience has on other key business aspects of the practice, including quality, patient access, and financial success

Join us on Wednesday, February 28, 2024, at 3:00 PM ET (NYC), when Russell Hendrickson, CEO, and Scott Everitt, MBA, VP of Healthcare Solutions at Practical Data Solutions, explore the patient experience trends.

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