Podcast

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Using Data to Balance Perceptions and Improve the Patient Experience

  • Episode 2

Scott discusses the results of a recent Patient Experience survey and shares some key metrics that provide data-driven insights into the different areas of the practice which impact our patients’ perceptions of the care they receive.

 
  • 13:05

Highlights:

  • Understand how the patient experience affects your organizational and financial wellbeing
  • Breakdown the patient experience as a patient’s first contact with the practice to paying the bill
  • Identify what drives the satisfaction (or dissatisfaction) of your patients
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