Using Data to Balance Perceptions and Improve the Patient Experience

Episode 2 | October 5, 2022

Scott discusses the results of a recent Patient Experience survey and shares some key metrics that provide data-driven insights into the different areas of the practice which impact our patients’ perceptions of the care they receive.

LISTEN NOW | 13:05


  • Understand how the patient experience affects your organizational and financial wellbeing
  • Breakdown the patient experience as a patient’s first contact with the practice to paying the bill
  • Identify what drives the satisfaction (or dissatisfaction) of your patients

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