PDS Patient Experience Analytics
PDS Patient Experience Analytics can help organizations to enhance overall patient satisfaction. By leveraging key performance metrics such as Patient Survey, Patient Access, Call Center, and Staff Engagement you can identify opportunities to improve care delivery, increase patient loyalty and cultivate positive patient reviews. Improving the patient experience leads to higher quality of care, increases patient volume, and drives better financial outcomes.
PATIENT ACCESS
PDS Patient Access Analytics can help your practice enhance patient care, satisfaction, and operational efficiency. Gain valuable insights into appointment statistics, scheduling utilization, and cycle times to increase patient volume and streamline care delivery.
At a glance:
- Identify gaps in scheduling and availability by analyzing appointment statistics
- Monitor patient demand for improved scheduling
- Quantify lost appointments to improve revenue
- Leverage your benchmarks to increase volume and productivity
- Predict improvements in volume and revenue
- Analyze patient cycle times to optimize care
PATIENT SURVEY ANALYTICS
PDS Patient Survey Analytics supports measuring, publishing, and highlighting patient satisfaction survey scores to monitor quality and the impact your practice’s processes have on the patient experience. The solution delivers focused reports and visual dashboards using data from patient surveys such as Press Ganey™, CAHPS, payer, or other sources, to identify outliers and monitor trends to improve the overall patient experience.
PDS Patient Survey Analytics integrates with other PDS modules to blend productivity, quality, and operational KPIs with survey data for drill-to-detail reporting that correlates survey results with staff productivity and patient access.
At a glance:
- Delivers modeled data with actionable reporting to gain a deeper understanding of the patients’ perception of care
- Leverages factual analysis to help shape strategic planning and goal setting
- Integrates patient satisfaction data with quality, financial, and operational data to tell the whole story
- Understand the relationship between patient experience, outcomes, and employee engagement to drive performance initiatives
CALL CENTER ANALYTICS
PDS Call Center Analytics supports measuring, publishing, and highlighting call center data to monitor quality and efficiency of the patients’ experience. The solution delivers focused reports and visual dashboards using data from call center systems to assess staff productivity, quickly identify significant outliers, and monitor trends to improve call center proficiency.
PDS Call Center Analytics integrates with other PDS modules to blend patient satisfaction, patient access, quality, and operational KPIs. The module offers best practice drill-to-detail reporting with leading-edge visualizations to deliver a complete picture of the patient experience within your organization.
At a glance:
- Delivers modeled call center data with visual dashboards to gain deeper insight into wait times
- Leverages factual analysis of call center statistics to help shape strategic planning and goal setting
- Integrates call center information with quality, financial, and operational data to monitor the delivery of a high-quality patient experience
- Understand the relationships between call center statistics, staff performance, outcomes, and patient experience to drive improvement initiatives
HCC REVENUE & CARE INSIGHTS
PDS HCC Revenue & Care Insights offers essential tools for healthcare organizations to enhance patient care and manage financial opportunities. This solution focuses on Hierarchical Condition Categories (HCCs) and patient risk scoring to identify areas for improvement in patient care. It also helps practices secure accurate payments from payers under value-based reimbursement plans.
At a glance:
- Identify and address care gaps to enhance quality
- Optimize revenue from value-based reimbursement models
- Analyze patient population data effectively
- Focus care teams on timely well-care
- Ensure proactive patient continuity of care
- Gain insights into risk scores by payer and provider
FACILITY ADT
Admission, Discharge, and Transfer reporting is essential to understanding patient care in the hospital. PDS Facility ADT provides detailed census information that helps managers analyze bed utilization, patient throughput, and capacity delivered with simple point-and-click functionality with full access to detail. Stop struggling with incomplete patient-care data and move forward with proven hospital-focused analytics.
At a glance:
- Understand demand and capacity
- Daily census statistics & length of stay
- Admit and transfer sources
- Bed utilization & patient flow
- Manage chronic patients
- Discharge analysis & readmission tracking
Learn more about analytics areas that would most benefit your organization’s success
Healthcare Operational Analytics
Operations-focused solutions designed for use with your organization’s preferred analytics software platform or integrated into your Enterprise Data Warehouse initiative.
Healthcare Financial Analytics
We help clients leverage analytics to achieve significant financial gains through volume and productivity improvement, reimbursement increases, cashflow enhancements, and denial recoveries.
Clinical & Quality Analytics
Use fine-tuned analytics to understand the needs of various patient populations against your organization’s best practice clinical standards.