We’re Speaking at the March MGMA Conference in Orlando
Practical Data Solutions Presents Education Session on Creating a 360-Degree View of the Patient Experience at the Medical Group Management Association (MGMA) MPE: Financial and Operations Conference in Orlando
PDS industry experts discuss multiple ways a practice can measure the patient experience.
Southbury, CT (3/7/2023) – Practical Data Solutions (PDS) is pleased to present, Creating a 360-Degree View of the Patient Experience at the Medical Group Management Association (MGMA) Medical Practice Excellence: Leaders Conference, on Tuesday, March 21, from 9:30 am – 10:30am.
The conference takes place March 19 – 21 at Hyatt Regency Grand Cypress in Orlando, FL. Russell Hendrickson, CEO of Practical Data Solutions, and Scott Everitt, MBA, VP of Healthcare Solutions, will lead the PDS education session.
“Today, patients are demanding five-star service from a practice and it all begins with the very first interaction – whether that’s a phone call or mouse click”, said Scott Everitt, MBA VP of Health Solutions. “When we analyze the patient experience as a start-to-finish circular event, there is a vast amount of trackable data that can be analyzed to gain insights about the provider, staff, and care team’s performance, as well as the front and back-end office operations. Practices looking to deliver next-level service need to assess key metrics across all aspects of the patient’s experience,“ Everitt added.
Hendrickson and Everitt will explore what it means to create a comprehensive view of the patient experience, including balancing patients’ perceptions with management and physician perspectives and what the practice data is objectively revealing. Attendees will learn to break down the patient experience from these three perspectives to identify the key factors driving satisfaction and online survey results – all of which correlate to patient retention and are a leading influence on new patients selecting the practice.
The session will enable attendees to understand how to use a data-driven approach to balance a range of perspectives along with what the practice data reveals to monitor and improve the patient experience and the bottom line.
About Practical Data Solutions
Practical Data Solutions (PDS) is a healthcare analytics company delivering best-in-class visualizations, analytics, data warehousing, and data staging exclusively for healthcare organizations. PDS empowers clients to proactively leverage their data to improve performance and revenue through highly visual, interactive dashboards focused on financial, operational, quality, and clinical analytics. PDS implements tailored solutions that meet and exceed client-specific needs and achieve measurable ROI. For more information, please visit PDS-Online.com or follow us on LinkedIn and YouTube.
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