2022 Resolution – Improving the Patient Experience
The perceptions patients have of the care they receive should be a vital part of a practice’s strategic planning and goal setting for the new year. Practices that understand the critical factors that significantly impact the patient experience – including ease of provider access, quality of care, and interactions with staff – leverage their ability to improve both patient satisfaction and the bottom line.
This webinar covers key elements that drive a patient’s perception of care and influence a positive overall experience. We review how to successfully measure and assess drivers of patient satisfaction and effectively communicate performance opportunities to management, providers, and staff. We also identify potential patient dissatisfaction areas, even when financial indicators imply that the practice is performing well.
Originally presented on January 26, 2022.
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