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9/19/18: Webinar - Visualizing the Impact of Contribution Margin to Help Realign Physician Perspectives

9/19/18: Webinar - Visualizing the Impact of Contribution Margin to Help Realign Physician Perspectives

9/19/18: Webinar - Visualizing the Impact of Contribution Margin to Help Realign Physician Perspectives

PDS invites you to attend a free webinar, “Visualizing the Impact of Contribution Margin to Help Realign Physician Perspectives,” presented by Russell Hendrickson, CEO, and Scott Everitt, Vice President of Analytic Solutions, on September 19, 2018, at 1:00 PM (Eastern-NYC).

The concept of managing costs in healthcare is commonly discussed. Yet physician dashboards often focus just on revenue and work effort and do not reflect relationships between productivity, cost and quality. Learn how dashboards that integrate revenue, expense and margin data can directly change physician perspectives.

Topics Include:
• What is going on with healthcare costs
• What has to change in physician dashboards and visualizations
• How showing the complete financial view changes perspective
• How physicians being mindful of productivity and scheduling impacts the bottom line

About the Speakers:
Russell J. Hendrickson is the CEO of Practical Data Solutions. At PDS he has enjoyed more than 16 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell continues to be directly involved in new product development at PDS and in the creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

Scott Everitt, MBA, has spent over 19 years in the healthcare industry, holding key leadership positions in finance, clinical operations, revenue cycle management, patient access and physician practice management. Scott has achieved significant success in his role as PDS Vice President of Analytic Solutions by helping clients improve operational and financial efficiency.

To Register:

Register Here

8/15/18: Webinar - Measuring Physician Performance in an Era of Reducing Costs

8/15/18: Webinar - Measuring Physician Performance in an Era of Reducing Costs

8/15/18: Webinar - Measuring Physician Performance in an Era of Reducing Costs

On August 15, 2018 PDS hosted a free webinar, “Measuring Physician Performance in an Era of Reducing Costs,” presented by Russell Hendrickson, CEO, and Becky Cook, Executive Consultant.

Webinar Description:
Measuring physician productivity used to be as easy as adding Work Relative Value Units for the month. But with recent changes in reimbursement models, quality metrics reporting and physician burnout, organizations are searching for better methods of assessing physician performance. Learn how the right mixture of metrics and reporting allows practices to improve physician and patient experiences and practice effectiveness.

Topics Included:
• Selecting the Metrics – what works and why
• Setting the Stage – introducing new data and tools
• Dealing with Pushback – answering physician responses like “Not me,” “My patients are sicker” and “The data is wrong” 
• Using Statistical Data – interpreting the numbers accurately
• Closing the Gaps – figuring out why and how
• Communicating Along the Way – learning what works best for physicians

About the Speakers:
Russell J. Hendrickson is the CEO of Practical Data Solutions. At PDS he has enjoyed more than 16 years directly involved in new product development at PDS and in the creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

Becky Cook, CPA, MHA, is an Executive Consultant with PDS. Prior to PDS, Becky was CFO at ACO and IPA physician groups within large health systems. Her areas of expertise include revenue cycle, patient access, physician compensation, clinic operations, contracting, finance, decision support and revenue enhancement.

7/30/18: Practical Data Solutions (PDS) Welcomes Eddie Sanders

7/30/18: Practical Data Solutions (PDS) Welcomes Eddie Sanders

Practical Data Solutions is pleased to welcome Eddie Sanders as the newest member of our Analytics Programming Team. In his role as Senior Analytics Programmer, Eddie will be working with the PDS iMPower and PDS DASH solutions, and ETL programming to transform major healthcare application data. Eddie brings to PDS over 9 years working as a Healthcare Analytics Consultant at FTI Consulting, and ThinkFirst. Prior to that, Eddie was a BI Analyst at the Medical University of South Carolina, and worked directly with PDS and PDS software tool sets. He has a degree in Accounting and Finance from the University of South Carolina.

6/27/18: Webinar - Effectively Visualizing Healthcare Data with Benchmarks, Budgets and Targets

6/27/18: Webinar - Effectively Visualizing Healthcare Data with Benchmarks, Budgets and Targets

6/27/18: Webinar - Effectively Visualizing Healthcare Data with Benchmarks, Budgets and Targets

On June 27, 2018 PDS hosted a free webinar, “Effectively Visualizing Healthcare Data with Benchmarks, Budgets and Targets,” presented by Scott Everitt, Vice President of Analytic Solutions and Russell J. Hendrickson, CEO.

Webinar Description:
Incorporating benchmarks into reporting and visualizations has proven to be one of the most effective ways to measure performance improvement. PDS has successfully assisted clients with implementing innovative strategies using external benchmarks and internal targets to communicate and manage effectively. In this webinar we discussed case studies from various PDS clients where the integration of benchmarks and targets has delivered significant financial or operational performance improvements.

Topics Included:
• Trends & Targets
• Internal & External Benchmarks
• Relationship Analysis 
• Visualizing Outliers
• Predictive Analytics

About the Speakers:
Scott Everitt, MBA has spent over 19 years in the healthcare industry, holding key leadership positions in Finance, Clinical Operations, Revenue Cycle Management, Patient Access and Physician Practice Management. Scott has achieved significant success in his role as PDS Vice President of Analytic Solutions by helping clients to improve operational and financial efficiency.

Russell J. Hendrickson is the CEO of Practical Data Solutions. At PDS he has enjoyed more than 16 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell continues to be directly involved in new product development at PDS and in the creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

4/25/18: Webinar - Find the Value of Patient Risk Acuity Analytics within Your Practice

4/25/18: Webinar - Find the Value of Patient Risk Acuity Analytics within Your Practice

4/25/18: Webinar - Find the Value of Patient Risk Acuity Analytics within Your Practice

On April 25, 2018 PDS hosted a free webinar, “Find the Value of Patient Risk Acuity Analytics within Your Practice,” presented by Russell Hendrickson, CEO and Becky Cook, Executive Consultant.

Webinar Description:
PDS discussed how to use Hierarchical Condition Coding (HCC) diagnosis scoring to analyze and improve the profitability of shared savings and value-based contracts. Commercial and Medicare contracts rely on HCC Risk Scoring to determine incentive payments and fee schedule increases which makes HCC management as essential as managing claims payment.

Topics Included:
• Creating and enhancing revenue streams using analytics to manage patient access, close care gaps and improve diagnosis code capture
• Learn how capturing, analyzing and organizing information improves patient management and quality of care while enhancing financial performance
• Understand how patient risk scoring through accurate information is critical to a successful payer management strategy 
• Measure and project the financial impact to the practice
• Learn how to utilize payer data to evaluate payer performance
• Effectively communicating with physicians to ensure prompt focus and action

About the Speakers:
Russell J. Hendrickson is the CEO of Practical Data Solutions. At PDS he has enjoyed more than 16 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell continues to be directly involved in new product development at PDS and in the creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

Becky Cook, CPA, MHA, is an Executive Consultant with PDS. Prior to PDS, Becky was CFO at ACO and IPA physician groups within large health systems. Her areas of expertise include revenue cycle, patient access, physician compensation, clinic operations, contracting, finance, decision support, and revenue enhancement. Becky has spoken nationally on the value of HCC scoring in contracting and analyzing reimbursement including most recently at MGMA 18 The Financial Conference.

3/21/18: Webinar - Physician Compensation Reporting with Impactful Visual Dashboards

3/21/18: Webinar - Physician Compensation Reporting with Impactful Visual Dashboards

3/21/18: Webinar - Physician Compensation Reporting with Impactful Visual Dashboards

On Wednesday, March 21, 2018 PDS hosted a free webinar on “Physician Compensation Reporting with Impactful Visual Dashboards,” presented by Scott Everitt, Vice President of Analytic Solutions and Michele Perry, Vice President Web Analytics.

As healthcare keeps changing so does the need to evolve your physician compensation reporting. PDS discussed how to shape, calculate and present physician compensation reports and dashboards.

Topics Included:
• Understanding the changing healthcare environment
• Best practice dashboards
• Best practice physician compensation KPIs
• Effective visualization features and designs

Learn how focusing on comparing compensation with productivity and clinical quality metrics to revenue goals are critical to compensation alignment. Presenters shared how benchmarks and survey data allow you to better focus on identifying outliers. This webinar took a look at the changing healthcare environment and how physician compensation plans, reporting, and tool sets need to evolve with new quality and payer incentive programs.

About the Speakers:

Michele Perry, Vice President Web Analytics, brings more than 20 years of healthcare information technology expertise with both clinical and financial data. For the last six years at PDS, Michele has been a key leader in the company’s continuous drive to better empower healthcare customers with state-of-the-art visualization and web-based analytical technologies.

Scott Everitt, MBA has spent over 19 years in the healthcare industry, holding key leadership positions in Finance, Clinical Operations, Revenue Cycle Management, Patient Access and Physician Practice Management. Scott has achieved significant success in his role as PDS Vice President of Analytic Solutions by helping clients to improve operational and financial efficiency.

3/9/18: PDS Exhibited with MicroStrategy at the HIMSS 2018 Conference in Las Vegas, NV

3/9/18: PDS Exhibited with MicroStrategy at the HIMSS 2018 Conference in Las Vegas, NV

PDS attended the HIMSS 18 Conference from March 5 - 9, 2018 in Las Vegas, NV where PDS exhibited.

3/6/18: PDS attended the MGMA 18 | The Financial Conference in Orlando, FL

3/6/18: PDS attended the MGMA 18 | The Financial Conference in Orlando, FL

PDS participated at the Healthcare Information and Management Systems Society 2018 Conference held in Las Vegas March 5 - 9, 2018. PDS personnel and toolsets were featured by MicroStrategy in their tradeshow booth.

1/22/18: Practical Data Solutions (PDS) Welcomes Tina Dosal

1/22/18: Practical Data Solutions (PDS) Welcomes Tina Dosal

Practical Data Solutions is pleased to welcome Tina Dosal as the newest member of our Analytics Team. In her role as Senior Business Intelligence Analyst & Developer, Tina will be working to implement solutions using PDS iMPower, PDS DASH and IBM Cognos Analytics, to support PDS client’s success in making data visually actionable. Tina brings to PDS over 16 years working as a Senior Business Intelligence Developer at Moffitt Cancer Center in Tampa, Florida where she gained valuable experience in healthcare and research finance, healthcare operations, data analysis, application support, data integration, and analytic solution development. She has a B.S. in Accounting from the University of South Florida.

1/17/18: PDS Presented at the MicroStrategy World™ 2018 in Las Vegas

1/17/18: PDS Presented at the MicroStrategy World™ 2018 in Las Vegas

1/17/18: PDS Presented at the MicroStrategy World™ 2018 in Las Vegas

Above Russell Hendrickson and Thomas Parry of PDS pictured with Susan Cook, EVP of Sales for North America of MicroStrategy. Russell Hendrickson and Michele Perry of PDS presented, "It’s not an Epic challenge: Best practices for Visualization with MicroStrategy 10 for Health Systems" where they discussed the four phases to building successful visual dashboards. In addition to speaking at the event PDS also exhibited.

1/16/18: Press Release - Practical Data Solutions Partners with MicroStrategy to Deliver Visualizations and Analytics Solutions to Healthcare Users Nationally

1/16/18: Press Release - Practical Data Solutions Partners with MicroStrategy to Deliver Visualizations and Analytics Solutions to Healthcare Users Nationally

Practical Data Solutions (PDS) today announced the inclusion of MicroStrategy 10™ into its analytics offering, PDS iMPower platform, which will be rolled out to its customer base in June of 2018.


SOUTHBURY, Conn. (PRWEB) January 16, 2018 Practical Data Solutions (PDS) today announced the inclusion of MicroStrategy 10™ into its analytics offering, PDS iMPower platform, which will be rolled out to its customer base in June of 2018. PDS CEO Russell Hendrickson made this announcement at MicroStrategy World™ 2018, taking place at The Cosmopolitan of Las Vegas this week, when showcasing and presenting healthcare data using the MicroStrategy Dossier™ feature. Dossiers go beyond dashboards to bring together data from across the business in intuitive, interactive analytical applications.

Hendrickson stated, “MicroStrategy 10 continues to give PDS’ healthcare customers an edge when publishing and delivering metrics related to performance, operations, costing, clinical quality care gaps, and physician compensation. We have worked with several analytics tools over our 20-year history, and MicroStrategy 10 comes out ahead in terms of its power, features and functionality to transform data into real-world intelligence.”

“The PDS technology partnership is a great example of how our technology partners in the healthcare industry can deliver analytics and mobility solutions that are not only industry-specific, but also boost operational efficiencies,” said David J. Rennyson, Senior Executive Vice President, Worldwide Sales, MicroStrategy® Incorporated. “Today’s healthcare organizations must be laser focused on the cost and quality of care delivery, and willing to embrace leading technologies to deliver care more cost-effectively and more conveniently to patients. We are pleased to work with PDS, a leader in healthcare analytics solutions, to deliver our powerful analytics platform to health systems nationally.”

MicroStrategy gives healthcare organizations deep insight into their businesses, enabling efficiency and productivity gains that help increase profitability while also delivering a better patient experience. MicroStrategy's powerful analytical tools and mobile capabilities enable healthcare providers to employ new models of care that leverage deeper insights into patient medical histories and risk profiles, and feature more interactive care delivery through mobile devices.

For over 20 years, PDS has delivered proven healthcare solutions that leverage industry-leading technologies for visualization, analytics, dashboarding, business intelligence and data warehousing. PDS’ state-of-the-art reporting tools are used for patient risk acuity scoring, physician compensation, patient access and revenue cycle among others.

About MicroStrategy Incorporated MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications. To learn more, visit MicroStrategy online, and follow us on LinkedIn, Twitter and Facebook.

MicroStrategy, MicroStrategy 10, MicroStrategy World and Dossier are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

About Practical Data Solutions Since 1995, PDS has partnered exclusively with healthcare organizations to design, build, and support state-of-the-art technologies employing best practices for data warehousing, business intelligence, analytics, and dashboard reporting.

The key ingredients in our success are data modeling and our senior leadership’s expertise in harnessing data to manage the business of healthcare. As anyone working in healthcare understands, transactions between providers and payers are arguably much more complex than in any other industry. Without a good data model, it is challenging - if not impossible - to measure revenue cycle performance, clinical and quality outcomes, and operational expenses. And attempting to join data from multiple sources is not just a science – it's a work of art.

At PDS, we are Information Architects for Healthcare, and our number one objective is to exceed our clients’ expectations. To that end, our clients spend their time working with information, rather than working to get information. From turnkey cloud analytics to custom data mart design, we have one simple goal – to help our clients leverage data to improve performance and achieve ROI.

10/25/17: Webinar - Physician Compensation Reporting – Leveraging Visual Dashboards and Analytics

10/25/17: Webinar  - Physician Compensation Reporting – Leveraging Visual Dashboards and Analytics

10/25/17: Webinar - Physician Compensation Reporting – Leveraging Visual Dashboards and Analytics

On October 25, 2017 PDS hosted a free webinar, “Physician Compensation Reporting – Leveraging Visual Dashboards and Analytics,” presented by Scott Everitt, Vice President of Analytic Solutions and Becky Cook, Executive Consultant.

Webinar Description:

As healthcare keeps changing so does the need to evolve your physician compensation reporting. Join PDS to learn more about how to shape, calculate and present physician compensation reports and dashboards.

Topics Included:

  • Understanding the Changing Healthcare Environment
  • Best Practice Templates
  • Best Practice Physician Compensation KPIs
  • Learning Effective Visual Communication Methods

A key focus will be on comparing compensation with productivity and clinical quality metrics to revenue goals. Another focus will be on benchmarks and survey data to help identify outliers. This webinar will take a look at the changing healthcare environment and how physician compensation plans and reporting are evolving to handle new quality and payer incentive programs.

About the Speakers:

Scott Everitt, MBA has spent over 16 years in the healthcare industry, holding key leadership positions in Finance, Clinical Operations, Revenue Cycle Management, Patient Access and Physician Practice Management. Scott has achieved significant success in his role as PDS Vice President of Analytic Solutions by helping clients to improve operational and financial efficiency.

Becky Cook, CPA, MHA, is an Executive Consultant with PDS. Prior to PDS, Becky was CFO at ACO and IPA physician groups within large health systems. Her areas of expertise include revenue cycle, patient access, physician compensation, clinic operations, contracting, finance, decision support, and revenue enhancement. Becky has spoken nationally on the value of HCC scoring in contracting and analyzing reimbursement.

10/18/17: Webinar - Patient Risk Acuity Analytics with HCC Scoring

10/18/17: Webinar  - Patient Risk Acuity Analytics with HCC Scoring

10/18/17: Webinar - Patient Risk Acuity Analytics with HCC Scoring

On October 18, 2017 PDS hosted a free webinar, “Patient Risk Acuity Analytics with HCC Scoring,” presented by Russell Hendrickson, CEO, and Becky Cook, Executive Consultant.

Webinar Description:

  • This webinar discusses how to use HCC diagnosis scoring to analyze and improve the profitability of risk-adjusted contracts.
  • Understanding how waiting for payers to provide reports to your organization is significantly hurting your bottom line.
  • Learn how capturing, analyzing and organizing information as it occurs can improve patient management and quality of care while enhancing financial performance.
  • Discover how understanding patient risk scoring through accurate information in real time is critical to a successful payer management strategy.

Topics Included:

  • Why the use of risk adjustment scores is critical to earning incentives from MACRA
  • How diagnosis codes are used to maximize risk scores into appropriately higher payments for providers
  • How to identify patient gaps across months or year-to-year that would reduce reimbursement
  • Utilizing analytics to create task lists and working files for schedulers, medical assistants, coders and analysts for patient populations
  • Measuring and projecting the financial impact of risk-adjusted scores without significant investment in IT or other technology
  • Comparing payer-provided data to monthly reported billing data to ensure payers are appropriately reporting and rewarding your practice
  • Visually communicating with physicians to ensure prompt focus and action        

About the Speakers:

Russell J. Hendrickson is the CEO of Practical Data Solutions. At PDS he has enjoyed more than 16 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell continues to be directly involved in new product development at PDS and in the creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

Becky Cook, CPA, MHA, is an Executive Consultant with PDS. Prior to PDS, Becky was CFO at ACO and IPA physician groups within large health systems. Her areas of expertise include revenue cycle, patient access, physician compensation, clinic operations, contracting, finance, decision support, and revenue enhancement.  Becky has spoken nationally on the value of HCC scoring in contracting and analyzing reimbursement.

9/13/17: Webinar - Building Successful Healthcare Dashboard Visualizations – 10 Proven Steps to Success

9/13/17: Webinar - Building Successful Healthcare Dashboard Visualizations – 10 Proven Steps to Success

9/13/17: Webinar - Building Successful Healthcare Dashboard Visualizations – 10 Proven Steps to Success

On September 13, 2017 PDS hosted a free webinar, “Building Successful Healthcare Dashboard Visualizations – 10 Proven Steps to Success,” presented by Russell Hendrickson, CEO of PDS, and Michele Perry, Director of Web Analytics.

Webinar Description:

Today’s visualization and analytical reporting tools are more powerful than ever, and you can download and try them for free in minutes. But as soon as you begin trying to build a dashboard, you hit a wall. The product demonstrations are so enticing, yet implementation is not only difficult but in some cases impossible!

This webinar discusses the key steps—from concept to finished, validated dashboard deliverable. Learn how to break down dashboard building and visualizations step by step. No matter what tool set you might be working with (Microsoft, Tableau, Qlik, IBM, SAP or MicroStrategy), this webinar will teach you proven processes that get results, show actual examples of healthcare dashboards, and discuss common mistakes and pitfalls that prevent success. If you are an experienced user, novice or healthcare administrator who wants to learn more about why you are unable to get the results you need, join us!

PDS has helped hundreds of clients over the last 20 years actualize dashboards from concept to production. More than 100,000 providers and department administrations are actively using dashboards delivered with PDS tools, or built around technics that PDS provides training and consulting on.

About the Speakers:

Russell J. Hendrickson is CEO of Practical Data Solutions where he has enjoyed more than 17 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell is directly involved in new product development, strategy for analytics and creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

Michele Perry brings more than 20 years of healthcare information technology expertise with both clinical and financial data. For the last five years, Michele has served as Director of Web Analytics at PDS and is a key leader in the company’s continuous drive to better empower healthcare customers with state-of-the-art visualization and analytical technologies.

8/23/17: Webinar - Visualizing Performance Gaps in Healthcare Data

8/23/17: Webinar - Visualizing Performance Gaps in Healthcare Data

8/23/17: Webinar - Visualizing Performance Gaps in Healthcare Data

On August 23, 2017 PDS hosted a free webinar, “Visualizing Performance Gaps in Healthcare Data,” hosted by Scott Everitt, MBA, PDS VP of Analytic Solutions, and Kelly Constantinetis, PDS Senior BI Analyst.

Webinar Description:

Self-evaluation is not only a valuable tool for ensuring that your practice is running at peak efficiency, but it is a critical process for remaining competitive in today’s changing healthcare environment. Often it is difficult for leaders and providers to determine where the focus should be placed. Many successful organizations are now visualizing gaps and lags in access, service and billing to identify processes that are hindering financial performance, slowing cash flow and, most importantly, negatively impacting the patient experience. 

Scott and Kelly discussed how to effectively utilize visualization technology to highlight common gaps or lags that can cause bottlenecks in key business processes such as patient access and revenue cycle management. Additionally, they discussed ways to calculate the financial impact of lags and use visualizations to influence strategic changes in the practice, ultimately improving overall financial performance and patient satisfaction.

About the Speakers:

Scott Everitt, MBA, has spent over 16 years in the healthcare industry, holding key leadership positions in finance, clinical operations, revenue cycle management, patient access and physician practice management. Scott has achieved significant success in his role as PDS Vice President of Analytic Solutions by helping clients to improve operational and financial efficiency.

Kelly Constantinetis has devoted over 15 years to healthcare finance, spending time in hospital and physician practice finance as well as application support. Kelly has been with the PDS team for over three years, working with clients to implement and fine-tune their analytics solutions.

8/15/17: East Coast Epic CORE Summer/Fall 2017

8/15/17: East Coast Epic CORE Summer/Fall 2017

On August 15-16, 2017 PDS was one of the sponsors at the East Coast Epic CORE, hosted by Yale Medicine. This is a professional development organization dedicated to facilitating networking and educational opportunities for Epic users across the East Coast in order to increase skills and knowledge regarding revenue cycle application and functionality.

For more information: https://eastcoastcore.org/

8/18/17: Webinar - Aligning Your Analytics Strategy to Address Tomorrow's Payment Reform

8/18/17: Webinar - Aligning Your Analytics Strategy to Address Tomorrow's Payment Reform

8/18/17: Webinar - Aligning Your Analytics Strategy to Address Tomorrow's Payment Reform

On June 28, 2017, Practical Data Solutions (PDS) and Navicure co-sponsored a free webinar, “Aligning Your Analytics Strategy to Address Tomorrow's Payment Reform.” Speakers Included: Ken Bradley, Navicure Vice President, Strategic Planning and Regulatory Compliance; Becky Cook, PDS Executive Consultant; and Scott Everitt, MBA, PDS Vice President of Analytic Solutions.

Understand the importance of aligning your organization’s analytics strategy to ensure that your revenue cycle is impacted positively by the significant changes occurring with payment reform.

  Topics Included:

  • Assessing the strength of your current analytics team and tool sets
  • Analyzing MACRA payment reform and how it may affect revenue
  • Understanding how to build a phased approach to align your Business Intelligence strategy to stay ahead of payment reform
  • Developing a strategy for reviewing and reporting data to ensure that, as you transition to value-based payments, cash flow isn't disrupted

About the Speakers:

Ken Bradley, VP of Strategic Planning and Regulatory Compliance at Navicure, has more than 20 years of experience in the healthcare industry, specializing in the development of practice management software, systems and applications utilized to process healthcare data. At Navicure, Ken is responsible for assessing markets, monitoring government regulatory requirements and providing competitive analyses. Ken graduated from Purdue University with a BA in systems analysis and a minor in business.

Becky Cook, CPA, MHA, is an executive consultant with PDS. Prior to PDS, Becky was CFO at ACO and IPA physician groups within large health systems. Her areas of expertise include revenue cycle, patient access, physician compensation, clinic operations, contracting, finance, decision support and revenue enhancement. Becky has spoken nationally on the value of HCC scoring in contracting and analyzing reimbursement.

Scott Everitt has spent over 15 years in the healthcare industry, holding key leadership positions in finance, clinical operations, revenue cycle management, patient access and physician practice management. Scott has achieved significant success in his role as PDS Vice President of Analytic Solutions by helping clients improve operational and financial efficiencies.

5/24/17: Webinar - Patient Access Analytics and Dashboarding - Identifying Performance Gaps

5/24/17: Webinar - Patient Access Analytics and Dashboarding - Identifying Performance Gaps

5/24/17: Webinar - Patient Access Analytics and Dashboarding - Identifying Performance Gaps

On May 24, 2017, PDS hosted a free webinar, “Patient Access Analytics and Dashboarding – Identifying Performance Gaps,” presented by Scott Everitt, MBA - Vice President of Analytic Solutions and Russell J. Hendrickson, CEO.

Webinar Description:

Patient Access is the gateway into your organization, and often has a major impact on the overall patient experience. Your patient access processes have a direct impact on quality of care, patient satisfaction and operational as well as financial efficiency. Using analytics, visualization and focused dashboards is critical to communicate effectively across the organization. Managers and leaders who utilize this information need quick access to the right data to self-correct their performance gaps.

Optimizing the patient experience is really about managing change - changing the way your organization works with patients, providers and internal processes. PDS discusses best practices in using analytics and dashboards to identify critical issues leading to provider or specialty access limitations, denials for registration errors, missed opportunities for collection of patient payments, as well as potential issues leading to poor patient satisfaction. 

Having access to query-style reporting tools is not enough to ensure that your organization can analyze and improve on the key metrics that impact patient access. In this webinar, you'll learn how dashboards and management strategies need to evolve periodically to meet the evolving challenges within your organization. Managers will come away with a greater understanding of how effectively utilizing focused dashboards and analytics will help to support the organizational strategies that provide the greatest quality value at the lowest cost.

About the Speakers:

Scott Everitt has spent over 15 years in the healthcare industry, holding key leadership positions in finance, clinical operations, revenue cycle management, patient access and physician practice management. Scott has achieved significant success in his role as PDS Vice President of Analytic Solutions by helping clients improve operational and financial efficiencies.

Russell J. Hendrickson is CEO of Practical Data Solutions where he has enjoyed more than 17 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell is directly involved in new product development, strategy for analytics and creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

4/12/17: Webinar - Physician Compensation Reporting, Analytics & Visualization

4/12/17: Webinar - Physician Compensation Reporting, Analytics & Visualization

4/12/17: Webinar - Physician Compensation Reporting, Analytics & Visualization

On April 12, 2017, PDS hosted a free webinar on "Physician Compensation" presented by Becky Cook, Executive Consultant and Russell Hendrickson CEO.

Webinar Description:

As healthcare keeps changing so does the need to evolve your physician compensation reporting. This webinar shares how to shape, calculate and present physician compensation reports and dashboards.

Topics Included:

Best practice templates, KPIs and visual communication methods for reporting on physician compensation. With a key focus on comparing compensation with productivity and clinical quality metrics to revenue goals. Another focus was on benchmarks and survey data to help identify outliers. This webinar takes a look at the changing healthcare environment and how physician compensation plans and reporting are evolving to handle new quality and payer incentive programs.

About the Speakers:

Becky Cook, CPA, MHA is a results-driven healthcare leader with extensive experience with both employed and independent physician networks, and currently is an Executive Consultant with PDS. Her experience includes: patient access, contracting, physician compensation, decision support and business intelligence, finance, revenue cycle, and revenue enhancement strategies. Prior to joining PDS, she has worked as a CFO at an ACO with both Medicare and Commercial Shared Savings Contracts.

Russell J. Hendrickson is CEO of Practical Data Solutions where he has enjoyed more than 17 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell is directly involved in new product development, strategy for analytics and creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

3/8/17: Webinar - Patient Risk Acuity Analytics for Financial Management

3/8/17: Webinar - Patient Risk Acuity Analytics for Financial Management

3/8/17: Webinar - Patient Risk Acuity Analytics for Financial Management

On March 8, 2017, PDS hosted a free PDS webinar, "Patient Risk Acuity Analytics for Financial Management,” presented by Becky Cook, Executive Consultant, and Russell Hendrickson, CEO of PDS.

Webinar Description:

PDS discussed how to use HCC diagnosis scoring to analyze and improve the profitability of risk-adjusted contracts. PDS discussed how waiting for payers to provide reports to your organization is significantly hurting your bottom line.
Learn how capturing, analyzing and organizing information as it occurs can improve patient management and quality of care while enhancing financial performance.
Discover how understanding patient risk scoring through accurate information in real time is critical to a successful payer management strategy.

Topics Included:

  • Why the use of risk adjustment scores is crucial to earning incentives from MACRA
  • How diagnosis codes are used to maximize risk scores into appropriately higher payments for providers
  • How to identify patient gaps across months or year-to-year that would reduce reimbursement
  • Utilizing analytics to create task lists and working files for schedulers, medical assistants, coders and analysts for patient populations
  • Measuring and projecting the financial impact of risk-adjusted scores without significant investment in IT or other technology
  • Compare payer-provided data to monthly reported billing data to ensure payers are appropriately reporting and rewarding your practice
  • Visually communicating with physicians to ensure prompt focus and action

About the Speakers:

Becky Cook, CPA, MHA, is an executive consultant with PDS. Prior to PDS, Becky was CFO at ACO and IPA physician groups within large health systems. Her areas of expertise include revenue cycle, patient access, physician compensation, clinic operations, contracting, finance, decision support and revenue enhancement. Becky has spoken nationally on the value of HCC scoring in contracting and analyzing reimbursement.

Russell J. Hendrickson is the CEO of Practical Data Solutions. At PDS he has enjoyed more than 16 years helping healthcare organizations drive success with analytics, reporting and dashboarding solutions. Russell continues to be directly involved in new product development at PDS and in the creation of innovative performance management solutions that leverage state-of-the-art technology with best practices in healthcare management.

1/25/17: Webinar - Visualizing Effective Healthcare Dashboards

1/25/17: Webinar - Visualizing Effective Healthcare Dashboards

1/25/17: Webinar - Visualizing Effective Healthcare Dashboards

On January 25, 2017, PDS hosted a free webinar, “Visualizing Effective Healthcare Dashboards,”presented by Russell J. Hendrickson, CEO. Becky Cook, Executive Consultant, and Scott Everitt, MBA – PDS Vice President of Analytic Solutions.

Webinar Description:

With literally dozens of Visualization tools, how can a healthcare user begin to understand the right approach to designing visual dashboards? The use of Visualization tools to focus dashboards is critical to communicate effectively across the organization. 

  Topics Included:

  • Understanding leading Visualization software tools
  • Best practices in designing and building visual dashboards for:
  • Patient Access
  • Population Risk Acuity
  • Physician Compensation
  • Denials Management
  • Effective strategies for phased deployment of dashboards
  • Understanding how context is critical to any visual dashboard
  • Evolving Visualization strategies based on changing organizational needs

1/9/17: Practical Data Solutions (PDS) Welcomes Thomas Parry as National Sales Director

1/9/17: Practical Data Solutions (PDS) Welcomes Thomas Parry as National Sales Director

Practical Data Solutions (PDS), a leading healthcare analytics company, is pleased to announce that Thomas Parry of Greenville, SC, has been appointed National Sales Director.

“We are excited to welcome Thomas to PDS,” stated Russell J. Hendrickson, President and CEO of PDS. “He brings significant healthcare sales and marketing experience to our team as we continue to focus on managing healthcare performance through best practice analytics.”

Mr. Parry comes to PDS with 16 years of experience in the healthcare IT industry, most recently with ClearDATA, the market leader for healthcare cloud computing and information security services for healthcare providers and software and service companies. Prior to ClearDATA, he was instrumental in the rapid growth and new market penetration of lifeIMAGE’s enterprise image sharing solutions. Mr. Parry is also considered one of the pioneers of Orthopaedic PACS, playing an instrumental role in taking orthopedic practices digital during his tenure at SECTRA. He earned his BS from the University of West Virginia and his MS from the University of Missouri.

“This is an exciting time for PDS,” said Mr. Parry, “as we continue to evolve our business to meet the rapidly changing needs of healthcare and technology. Our focus on the future, combined with more than 20 years of proven experience, is a true formula for success and continued growth.”

PDS specializes in analytics, dashboarding, business intelligence and data warehousing for healthcare organizations, leveraging industry best practice analytical technology and data modeling, paired with proven healthcare expertise in managing the business of healthcare. PDS solutions are used for revenue cycle, operations, collections, patient access, physician’s compensation, productivity, and clinical and quality reporting. PDS solutions are compatible with data coming from leading healthcare software companies like Epic, Cerner, GE, Allscripts, NextGen, Meditech, Great Plains and other leading healthcare applications.

7/10/15: Healthcare Administrators Grapple with Using Data to Improve Quality

7/10/15: Healthcare Administrators Grapple with Using Data to Improve Quality

By Becky Cook, Executive Consultant

Today’s healthcare organizations must measure key performance metrics and push revenue cycle operations to a higher priority level than at any point in history. Recent value-based changes in healthcare have intensified this demand. Yet, no matter how much the focus changes in healthcare, one thing will always hold true: revenue cycle effectiveness will remain the primary responsibility of the practice administrator and CFO.

Our physicians and patients expect outstanding quality and service despite operating at a time when payers are turning our world upside down and demanding more data. Payer contracts with fixed fee schedules are disappearing. Claims are being paid at a percentage of Medicare fees. And new contracts contain provisions for quality standards, incentive payments, risk measurement, patient engagement/access scores and cost savings metrics. If you participate in certain contracts such as MSSP, Medicare Advantage, Managed Medicaid, Patient Centered Medical Home or Accountable Care Organizations (ACOs), you have most likely already been engaged in identifying, tracking and reporting this data.

The common denominator in all these measurement systems is the physician. Although we do not like to think of ourselves as a statistic or have our life’s work defined by a numeric score, we must acknowledge – even if we don’t care much for the system – that the physicians in our groups are being measured by Medicare, Medicaid, payers and physician ranking services that offer ratings to the public.

In my work with multiple ACOs, I’ve encountered many of the measures that payers, both government and private, are using to gauge our groups’ and physicians’ performance. These metrics – including productivity, patient access and quality benchmarks – are critical to your success. As you might expect, the challenge is data that comes from multiple sources, including payers, the Medicare Stars program, required patient satisfaction scores and clinical programs. And none of it fits neatly into a data mart with the billing data we normally work with.

This new data must be managed to blend meaningful pieces into a comprehensive, balanced document that carefully describes to a physician how others view his or her practice and highlights excellence or opportunities for improvement. To create such a report requires the use of new tools and techniques, such as data blending, the use of web-based analytics that can be rapidly built and updated, and delivery to mobile devices – technology still in its infancy in the healthcare environment. And this technology must be easy to use while maintaining the highest levels of privacy and security for our patients’ data.

We are beginning a new journey down a pathway with new payment models, evidence-based care protocols, patient engagement and community involvement. As with other clinic processes where administrators and financial managers have had to implement changes, this is an area where being proactive and making “front-end” improvements can provide significant benefits for better-quality contracting, revenue enhancement and patient retention. Obtaining the best payer rates, outstanding patient loyalty and bonus payments requires the practice to understand and manage both the perception and the reality of clinical quality and patient satisfaction. Measuring outcomes for the “Triple Aim” of improving quality, reducing cost and improving patient access will become the prevailing standard over the next few years. In a challenging healthcare environment where hitting revenue goals is not enough, organizations must be proactive – planning and implementing new strategies with an eye toward future practice improvements. As the New Year continues to bring new changes, successful healthcare practices will be the ones that lead the way.

5/26/15: Benchmarking in Revenue Cycle Management - Part II

5/26/15: Benchmarking in Revenue Cycle Management - Part II

By Scott Everitt, Vice President of Analytic Solutions

There is a common misconception among healthcare organizations seeking to incorporate Benchmarks into their standard reporting practices. 

Typically, organizations turn to a 3rd party source for benchmarks.  Trade associations like MGMA or HFMA, are familiar sources in healthcare.  The addition of benchmarks to compare key metrics in operational reports is an obvious starting point.

While this is probably the best known way of Benchmarking, PDS has found there are several different types of Benchmarks which have value in assessing organizational performance.  Each type of Benchmark has various benefits and shortfalls, but when used together, they can provide some very persuasive information to managers and stakeholders.

Trend Benchmarks:

As organizations often begin viewing new data points and metrics for the first time, the question typically arises, “We ARE performing at this level for a particular metric.  Where SHOULD we be performing?” My answer is usually “Let’s start off by focusing on being better than we were at this time last year…or last quarter…or last month.”

Trend Benchmarking is a process of evaluating the entity against itself over time.  It can be a particularly useful practice because Trend Benchmarking provides a comparative snapshot for ANY data point the organization wishes to measure. Trend benchmarking can also be useful for organizations who wish to view trending performance without the inherent biases contained in external benchmarks being compared to organizations with differing sizes, missions, resources, or geographies.  Once the implementation of data collection and reporting standards is in place, management should be certain that past and present metrics are calculated the same way. 

While Trend Benchmarks can have distinct advantages for groups beginning the Benchmarking process, there can be pitfalls if the organization only utilizes Trend Benchmarking.  While it’s good to see a positive trend in performance across these measures, the rate of the improvement may not be matching that of the industry as a whole.  Management may be satisfied with the positive trends, but they may not be aware performance is lagging without utilizing a broader benchmarking campaign. 

Internal Benchmarks:

Not all benchmarks need to be derived from a 3rd Party.  In many cases, utilizing Internal Benchmarks can be a more effective way to drive organizational performance.  Internal Benchmarking is the process of comparing locations, divisions, departments, specialties, or even providers against their peer group within the enterprise.  As with Trend Benchmarks, Internal Benchmarking can be done across almost any data point the organization measures.

Internal Benchmarking, if done effectively, can be an advantageous way of identifying particular outliers of poor performance.   These outliers may be driving down the performance of the entire organization.    A great example of an Internal Benchmark is to use averages.  Choose a metric and calculate the average of the peer group.  List all the peers and their score along with average, and then rank the peers.  You can very easily understand who is performing below or above average.  Reports like this provide management with a quick view of where they can focus their efforts.  Internal Benchmarking also removes many of the arguments management teams face.  Low peer performers have a harder time challenging when others within the same peer group are exceeding the average.  Take provider charge lag for instance.  If the average charge lag for the department is 3.2 days, it is hard for a provider to argue why their charge lag is 8.4 days, or 5.2 days higher than their peers.

Internal Benchmarking can also drive continuous improvement even when the organization as a whole is performing well.  By definition, half of all peers being benchmarked will be performing below the average.  Even if the lowest performing group is above a national or regional average, there is room for improvement within the group.  This can help drive competition and ongoing performance improvement.

Care should be taken in using Internal Benchmarking to drive change, however.  Internal Benchmarks can result in dissatisfaction and contention within the organization if not managed effectively.  PDS typically recommends a philosophy of “Generate Light, Not Heat” in utilizing Benchmarks to impact organizational change.  Groups or individuals performing at below average levels should be viewed as opportunities for quick returns on investment, rather than targets for punitive action, unless the poor performance fails to improve. This philosophy will assist management in getting buy in for new initiatives, training, and/or programs to bring about the highest level of improvement, instead of creating hostile or uncomfortable working environments.

External Benchmarks:

External Benchmarks are metrics which are usually submitted to a 3rd Party for comparison against groups of similar size, mission, or geographic region.  This can often be accomplished through submission of a survey or direct data pulls from the billing, scheduling, or clinical systems.  Typically, the 3rd party receiving the data then meticulously scrubs the data, calculates an average or best practice, and quantifies how an organization compares to its peers.  External Benchmarks are very powerful tools in providing insight into performance on a regional or national level.  This information is invaluable in developing strategic plans, highlighting areas where the organization is a superior performer and areas where there is a need for improvement.

The disadvantage to depending strictly upon External Benchmarks to evaluate performance is that there are usually only a handful of measures collected and reported by the Benchmarking Organizations.  Some metrics are incredibly difficult to collect from enough participating organizations to provide a statistically significant sample size.  Those metrics which are collected can be very resource intensive when it comes to collection, calculation, data scrubbing, and benchmark generation.  Additionally, not all organizations calculate certain measures the same way.  Some good examples of metrics with many different formulas for calculation are Days in AR, Charge Lags, Net Collection Rates, Denial Rates, etc.  All said, External Benchmarks are still the most common types of benchmarks utilized by provider organizations.  Why?  Because the comparison to other like entities is the most compelling data points utilized to formulate long and short term strategies and get the organization positioned to improve performance.

In my next blog, I’ll discuss how to apply these types of benchmarks strategically to achieve relationship analysis and predictive modeling.

4/28/15: Benchmarking in Revenue Cycle Management

4/28/15: Benchmarking in Revenue Cycle Management

By Scott Everitt, Vice President of Analytic Solutions

One of the most common questions I am asked by new clients or prospective clients is, “Do you have benchmarks?”  As a company specializing in healthcare business intelligence, it is not surprising that this request is so common.  Typically, PDS is bringing hundreds of new performance metrics to our clients, along with business logic, rules and various dimensions or perspectives for managing these metrics.  As such, it is only natural to want to compare the newly accessible KPIs to similar organizations to see how performance stacks up... and possibly where there may be the greatest opportunities for improvement.

Incorporating benchmarks can be an incredibly useful tool in managing the performance of a physician practice.  KPI dashboards and reports are important, but adding benchmarks can provide managers and key stakeholders with better context and meaning behind the numbers.  Comparing your practice’s performance against similar organizations in key revenue cycle areas such as provider productivity, patient access, collection efficiency, AR management, denials, etc. can be an invaluable tool in driving goal-setting and overall strategy for the group.  Additionally, benchmarking can highlight variances, identify outliers, and provide practice managers with laser-focused opportunities to achieve performance improvement.

However, there are challenges to benchmarking which can make the process discouraging or ineffective if not addressed early on in developing your practice’s benchmarking strategy.  The strategic processes behind a benchmarking initiative can often be time consuming and costly. 

Management teams often struggle to define what to measure or which KPIs are relevant for benchmarking.  There can be uncertainty as to whether the benchmark is calculated the same way as your practice’s key metrics. For example, is the benchmark using gross or net AR, and are they calculating aging from date of service or date the AR was transferred to the current payer, etc.

The greatest risk to benchmarking is in the communication and presentation of the comparison reports.  If not managed effectively, benchmarking efforts can lead to questions of validity of the data and/or applicability of the benchmarks.  As a result, there can be internal resistance to the whole initiative.  Over the years, there have been a countless number of times I have heard providers say, “You can’t compare what I do to some ambiguous average.  I’m different.  My patients are sicker.  The diseases I manage are more complex…”

The fact is, benchmarking has great value in the management of a practice, but there are a number of pitfalls which need to be avoided in taking on the effort. In the coming weeks I will discuss more about best practices on how to incorporate a benchmarking strategy into your practice. I will also share some additional strategies in which benchmarks have been effective in helping drive change within organizations.  

4/7/15: Press Release - Tulane University Medical Group to Implement PDS iMPower Analytics Suite

4/7/15: Press Release - Tulane University Medical Group to Implement PDS iMPower Analytics Suite

Tulane University Medical Group to Implement PDS iMPower Analytics Suite for Revenue Cycle and Patient Access Performance Management Reporting Practical Data Solutions, Inc. (PDS) announced that its iMPower Analytics Suite will be implemented in early 2015 at Tulane University Medical Group (TUMG), located in New Orleans, LA. TUMG selected PDS' iMPower Analytics Suite for its ability to quickly and easily deliver pertinent and actionable revenue cycle and patient access data into the hands of their executives, administrators and physicians.

“We chose iMPower Analytics to empower our department administrators, revenue cycle management and eventually our physicians to drive improvements in our academic plan environment,” stated Jerry Feddersen, Chief Executive Officer of TUMG. “We needed a solution that is easy to use but powerful enough to provide comprehensive healthcare analytics while maintaining the flexibility for ad-hoc reporting and visualization of data into dashboards. By putting this type of information at the fingertips of our management team, they will be afforded the opportunity to drive improvement and potentially identify additional forms of revenue not currently recognized.”

Read the full story here.
(http://www.prweb.com/releases/2015/03/prweb12594338.htm)

3/10/15: Press Release - Greenville Health System to Implement PDS PRISM Performance Management Technologies and Data Models

3/10/15: Press Release - Greenville Health System to Implement PDS PRISM Performance Management Technologies and Data Models

Greenville Health System to Implement PDS PRISM Performance Management Technologies and Data Models for Revenue Cycle and Patient Access Practical Data Solutions, Inc. (PDS) has licensed PRISM Analytics and its suite of Performance Management Technologies to Greenville Health System (GHS). PDS will be collaborating with GHS to build an infrastructure that will enable seamless analytical and reporting capabilities for revenue cycle and patient access as GHS transitions to the Epic system in mid-year 2015.

Currently, GHS is utilizing multiple practice management systems due to the acquisition of physician groups made over the past few years. As GHS begins migrating physician practices to Epic, the PDS DASH data blending technology will be used to allow GHS to report across systems during the transition and eventually join with the PDS data models for Epic.

“GHS is a large organization with complex needs, and we believe PDS is best suited to meet those needs,” said Mike Duffey, director of practice financial analysis at GHS. “We look forward to working with PDS to streamline our analytical and reporting capabilities during this time of transition.”

Read the full story here.
(http://www.prweb.com/releases/2015/03/prweb12567563.htm)

1/5/15: Getting Answers Quickly

1/5/15: Getting Answers Quickly

By Russell Hendrickson, President & CEO

When we started our business 20 years ago, the buzz word was decision support.  Over the years, other buzz words have come and gone – data marts, data warehousing, business intelligence, dashboarding, balanced scorecards, etc.  Today, it’s all about analytics and everybody does it to some degree, but it’s really back to decision support for managing business performance!

In speaking with one of our clients recently, they mentioned having to sometimes tell others in the organization “we just need to GET ANSWERS QUICKLY.”   Navigating the never-ending supply of healthcare data and making fact-based decisions is, without a doubt, a multi-billion dollar consequence to most of our clients.  Although our data consumers want everything fully web and mobile and wish anything they ever wanted to know could instantaneously appear at their fingertips at a touch of button—sometimes getting back to the basics is the most practical solution.   I’m talking about Microsoft Excel—and its ability to publish, communicate, calculate and help data consumers solve business problems and make decisions quickly and efficiently.

The flavors of Business Intelligence (BI) software have evolved over the past two decades, and most of them can do just about any type of analysis and much, much more.  MicroStrategy, QlikView, and Tableau are making tremendous headways into healthcare and offer great promise as new apps are developed with these platforms to solve a wide variety of needs.  As the healthcare industry transforms, these pioneering BI technologies will continue to thrive.  These technologies also have one thing in common – Microsoft Excel.

Love Excel or hate it, bar none, it’s the most widely used reporting tool worldwide.  In addition to any BI software platform’s ability to export data to Excel, Microsoft has dramatically improved the integration of SQL Server and Excel over the past few years.  For healthcare business needs that are still evolving or poorly understood, Excel empowers you to do things quickly – and help people get results to make better business decisions.  Our customers use Excel to quickly publish and communicate ideas until they can be formalized and built into the Enterprise Data Warehouse.  At the end of the day, don’t forget that sometimes you just need to “Get Answers Quickly” and sometimes although not the most elegant.  It’s about data driving decisions—quickly!

Call PDS 203.262.9224